Questions and Answers

When is NinjaGym open?

Every day, 10am to 7pm, weekends too. Book ahead and we can open from 9am and stay open until 9pm.

Where is NinjaGym?

Inside Big C mall, Bophut, Koh Samui. Ground floor, on the main Ring Road next to Starbucks.

What ages is NinjaGym for?

Kids aged 3 to 9. Older and bigger kids are welcome too. They come with a focus: martial arts, parkour, the real climbing wall, the Ninja Menu, or helping a younger brother or sister. Some equipment, like the climbing pyramids, slack lines and trampoline, is built for small kids and is off limits to bigger kids. The Guides make the final call on the day.

Who looks after the kids?

Our Guides. They run the course with the kids and join in. A Guide brings each child onto the mat, and kids follow the Guides at all times. Only kids go on the mat, never parents.

Do I need to book a session?

No. Kids can drop in any time we are open. Sign up in the app before you come, so check-in at the desk is quick. A session is 55 minutes.

What is the Half Day Camp?

10am to 2pm, every day, weekends too. Kids switch between training and game time: training, game, training, game. Training is climbing, parkour and obstacle courses with the Guides. Game time is the Video Game Room or the Creative Learning Room, and video games are optional: just tell a Guide. Drop off any time before 2pm. Price per child: 550 THB.

What are the Half Day rules for parents?

The Half Day is drop-off only: you check your kids in and do not stay. Be ready for pick-up at 1:50pm, because it ends at 2pm sharp. Every child must be able to use the restroom on their own.

What is the Full Day?

Any 6 hours you choose in one day, usually 10am to 4pm, with training and game time. Price per child: 1,000 THB.

How much does NinjaGym cost?

Prices are per child:

• 🥷Group Session, 55 minutes: 350 THB
• 🥷1-to-1 with a Guide, 55 minutes (when a Guide is free): 550 THB
• 🥷Combo Game & Train, 2 hours (a group session plus game room time): 550 THB
• 🥷Half Day, 10am to 2pm: 550 THB
• 🥷Full Day, any 6 hours: 1,000 THB
• 🥷Unguided Climb Zone, 20 minutes, no Guide: 200 THB
• 🥷Monthly Flex, one child, one session a day for 30 days: 4,500 THB

Is it cheaper if we come often?

Yes. Buy sessions in bulk in the app and save 1% for every session you buy, up to 20% off: buy 10, save 10%. Bulk sessions do not expire, and they stay with your family. Every 10 visits also earns a free session (one a day per family).

How do I pay?

Cash at the front desk, or PromptPay in the app: pay by QR and upload the slip. We take cash and PromptPay only, no credit cards.

Do you sell gift cards?

Yes. Pick what the gift card is for (a session, a Half Day, a Full Day and so on) and pay today's price for it. Buy one at the front desk, or order it in the shop and pick it up at NinjaGym.

How do we sign up?

Sign up in the app. It takes about 2 minutes: your name, phone, email and your kids' names. You get your NinjaGym membership and a 4-digit PIN. One account covers the whole family.

How do we check in?

Give your 4-digit PIN at the front desk. Keep your PIN private: anyone who has it can check in on your account.

Where do I see our sessions?

Open My Membership and enter your PIN. You see the sessions you have left and can buy more there.

How do I change a name, phone or email?

Ask at the front desk or send us a message. Our staff update names and contact details for you.

Can we have a birthday party at NinjaGym?

Yes. Parties start at 2pm or later, any day, and run 1 to 4 hours, for up to 20 kids. Included: a guided 55-minute ninja session, birthday banners and balloons, staff help the whole time, the training, climbing and ninja zones, and cleanup. Photos of the party are an extra 1,000 THB. Book on the birthday page and pay by PromptPay, or pay cash at NinjaGym well before the day.

How much is a birthday party?

You pay per hour, and the rate depends on the time. The first 5 kids are included.

• 🥷Weekdays 2pm to 3:30pm: 3,000 THB an hour
• 🥷Weekdays 3:30pm to 6:30pm: 5,000 THB an hour
• 🥷Weekday evenings after 6:30pm: 3,000 THB an hour
• 🥷Saturday and Sunday after 2pm: 5,000 THB an hour
• 🥷6 to 10 kids: add 500 THB
• 🥷11 to 15 kids: add 1,000 THB
• 🥷16 to 20 kids: add 1,500 THB

Is there a deposit for a party?

Every birthday and group event booking adds a 500 THB deposit. We give it back in cash after the event if there is no overtime, no damage to equipment and no extra cleanup.

What is a Group Event?

A party or get-together at NinjaGym without the birthday decorations: the same times, hourly rates and 500 THB deposit as a birthday, for up to 20 guests. Other families can still use the gym during your event, unless you add the whole gym for your group (3,000 THB). An extra Guide just for your group is 1,500 THB.

Do you do school outings?

Yes, for registered schools, on weekdays: the Rick Tew 2222 Special, 2,222 THB for up to 22 students and 2 hours. Arrive from 9am and finish by 2pm. Other families can use the gym at the same time.